Privacy Policy
Effective Date: August 5, 2026
ExtraLogic IT Services, we are committed to protecting the privacy and security of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or IT support services.
Information We Collect
We may collect the following types of information.
Personal Information:
- Name
- Email address
- Phone number
- Company name
- Job title
- Billing and payment information
Technical Information:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Cookies and analytics data
Support Information:
When you contact us for technical support, we may collect:
- Device or system information
- Error logs
- Network configuration details
- Remote access session information
(only with your permission)
- Files or information you voluntarily share for troubleshooting
How We Use Your Information
We use your information to:
- Provide IT support and managed services
- Respond to inquiries and support requests
- Improve our products and services
- Process payments and invoices
- Communicate service updates
- Enhance website performance
- Prevent fraud and maintain security
- Comply with legal obligations
Remote Support and Access
Our technicians may request temporary remote access to your systems to diagnose and resolve technical issues. Remote access is performed only with your authorization and is limited to the duration required to provide support. We do not intentionally access, copy, or disclose personal files unless it is necessary to resolve the reported issue or required by law.
Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
- Enhance user experience
- You can manage or disable cookies through your browser settings.
Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Sharing of Information
We do not sell or rent your personal information.
We may share your information only:
- With trusted service providers who help us operate our business
- When required by law or legal process
- To protect our legal rights and prevent fraud
- During a business merger, acquisition, or asset transfer
All third-party service providers are expected to protect your information appropriately.
Data Retention
We retain personal information only as long as necessary to:
- Deliver our services
- Meet contractual obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent where applicable
- Request a copy of your information
- To exercise these rights, please contact us using the information below.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our services are intended for businesses and individuals over the applicable age of consent. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information
Please contact us : ExtraLogic IT Services
Email : Support@extralogic.net
Phone : +91 9745318167
Website : www.extralogic.net
Address : Kerala